Overview

Changing the world through digital experiences is Adobe’s mission. As a Senior Customer Success Manager in Madrid or Barcelona, you will join our Customer Success team, dedicated to delivering outstanding experiences and driving value for our customers through Partnership, Adoption, and Value Realization.

Responsibilities

- Lead customers through digital transformation with a clear view of customer objectives and key performance indicators.
- Establish a comprehensive strategy for managing your account portfolio, ensuring customers realize maximum value and ROI from Adobe solutions and services.
- Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy, and minimize customer attrition.
- Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives.
- Build positive relationships at senior levels, including C‑Level, within some of the biggest companies in Europe.
- Track accounts’ performance and lead critical blocking issues with a clear execution plan and aim to get closure.
- Provide thought leadership and industry expertise to the customer success organization, our clients, and Adobe’s European Customer Success team.

Qualifications

- Bachelor’s or Master’s degree or equivalent experience.
- Experienced in post‑sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre‑sales,



marketing/creative agency, or consulting background will be considered.
- Strong experience in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
- Proven efficiency in managing a portfolio of large, integral, sophisticated, and strategic accounts at a senior level, building and maintaining relationships with senior stakeholders as a trusted advisor.
- Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS).
- Strong communication skills in English.
- Tenacious, personable, high confidence, and results‑oriented, focused on exceeding client expectations.
- Adaptable, with strong self‑awareness, and confident in holding self and others accountable based on expectations, able to collaborate effectively across departments.

Benefits

Adobe offers an exceptional work environment recognized worldwide, with benefits available at Rewards.adobe.com.

Equal Opportunity

Adobe is an equal‑opportunity employer. We hire talented individuals regardless of gender, race, colour, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. We value inclusion and aim to create a culture where everyone is respected and has access to equal opportunity.

Adobe is committed to making Adobe.com accessible to all users. If you require accommodations, contact [email protected] or call (408) 536‑3015.

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📌 Senior Customer Success Manager - Madrid, Comunidad de Madrid, Spain
🏢 Talent
📍 Madrid