Sumsub is a leading full‑cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring integral compliance. It allows customizing analytics and workflows with a no‑code interface. Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
What You Will Be Doing:
Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands‑on involvement in key partner topics.
Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.
Stay closely involved in partner operations, including production performance, adoption, escalations, expansion opportunities and partner health.
Build and improve practical processes for partner onboarding, production support, engagement models,
expansion flows and partner‑related CRM standards.
Act as the key Customer Success point of contact for partner‑related initiatives, working closely with regional CS teams across all markets.
Partner with Sales, Product, Engineering, Marketing, Operations and Finance on partner growth, technical escalations, reporting, billing and commercial topics.
Track partner performance, health, revenue impact and risks, using insights to improve how we support and grow partnerships globally.
About You:
Strong experience in Customer Success, Partner Success or Account Management leadership, ideally in B2B SaaS, fintech, compliance, identity verification, fraud prevention or another complex technical environment.
Proven experience managing and developing small or medium‑sized teams while staying hands‑on with customers, partners or key accounts.
Experience working with partners, enterprise customers or indirect revenue channels
📌 Head of Customer Success Partnership (Madrid)
🏢 Sumsub
📍 Madrid