Senior Technical Account Manager
As a Senior Technical Account Manager, you will play a key role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This position offers an opportunity to work with enterprise customers, making a positive impact on their business while gaining insights that improve Cohesity’s value proposition.

How you’ll spend your time here

Increase the lifetime value of the customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer’s success.

Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.

Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, Net Retention Rate, and churn.





Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).

Work closely with account teams and renewals managers to identify new opportunities and upsell potential while addressing any issues that put renewals at risk.

Engage broadly across the customer organization from users through to C‑Level/Influencer as required.

Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of processes, products, and services.

Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs.

Onboard Cohesity customers to achieve agreed‑upon outcomes post‑implementation.

Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.

Understand and report back on voice‑of‑customer feedback collected from randomly selected Cohesity customers, addressing any

📌 Senior Technical Account Manager (Madrid)
🏢 Cohesity
📍 Madrid