This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Leader – Customer Support & Operations based in Spain.

This is an excellent opportunity for an experienced customer support leader to oversee daily operations within a fast-paced, remote-first environment. In this role, you will lead a frontline support team, ensuring exceptional service delivery while driving operational efficiency and team performance. You'll act as the primary decision-maker during your shift, resolving complex issues, coaching team members, and identifying opportunities to improve processes. Working closely with cross-functional stakeholders, you'll help create a culture of accountability, continuous improvement, and customer-centric excellence. This position is adecuado for a proactive leader who enjoys empowering teams, making informed decisions, and delivering measurable business impact in a dynamic international setting.

Accountabilities
- Lead the day-to-day operations of the customer support team during assigned shifts,



ensuring smooth workflow management and consistent service delivery.
- Monitor team performance using key operational metrics such as response times, customer satisfaction, and quality assurance scores, taking proactive action to address performance gaps.
- Serve as the primary escalation point for complex customer inquiries and operational challenges, resolving issues efficiently while minimizing the need for senior management involvement.
- Coach, mentor, and develop team members to improve service quality, product knowledge, problem-solving skills, and operational independence.
- Ensure adherence to established standard operating procedures (SOPs), quality standards, and internal workflows while identifying opportunities for process optimization.
- Analyze operational trends, prepare performance reports, and provide actionable recommendations that support continuous improvement initiatives

📌 Team Leader – Customer Support (España)
🏢 Jobgether
📍 España