Job Title:

Customer Service (German-speaking) - onsite - TR05

Job Description

Are you passionate about fashion , obsessed with exceptional customer experience, and eager torepresenta general luxury brand?

Leaderin premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.

WhyYou’llLove Working with Us

At Concentrix, youwon’tjust answer questions —you’llcreate memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day:

- Deliver exceptional customer support through phone, email, chat, and digital channels
- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood

- -Maintainexpert knowledge of products and collections

- Log and manage all interactions within our systems, meetingSLAand quality standards
- Escalate issues as needed to ensure seamless customer satisfaction
- Collaborate with Team Leaders, support teammates, and attend regular meetings
- Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed

What You Bring to the Team:

- C2 German and advanced English skills
- Experience in customer service, ideally within a Contact Centre environment

- -Strong communicationskills — written, verbal, warm, and professional

- Ability to build rapport quickly and show genuine empathy
- Organized, reliable,



and able to prioritize in a fast-paced environment
- Able to navigate decisions with both customer needs and brand guidelines in mind
- Proactive, positive, and adaptable — a true “can-do” mindset
- Passion for fashion, styling, and helping customers feel their best

What’sin it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full-time contract: Rotative Mon-Sat 09:00h to 18:00h
- Salary 19.623,94+3.300 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training on the company and the projectyou’llbe working on
- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R __

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, German (Required)

Time Type:

Full time

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📌 Customer Service (German-speaking) - onsite (Barcelona)
🏢 CNX
📍 Barcelona