Swedish Speaking Customer Service Representative for Booking

Overview

TP provided pay range. This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

- Swedish: C2 level and advanced English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.

Desirable Skills

- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums




- Emotional Intelligence: Understanding and managing one9s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

- Contract: 38,5h/week with fixed working hours and 2 days off per week.
- Salary: 22.249 € gross/year
- Available shift: 09:00-20:00h (Rotatory)
- Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
- Holidays: 27 working days per year

Diversity, Equity & Inclusion

TP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level

- Entry level

Employment type

- Contract

Job function

- Customer Service

Industries

- IT Services and IT Consulting

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📌 Swedish Speaking Customer Service Representative for Booking (Barcelona)
🏢 TP
📍 Barcelona