Experteer Overview
In this entry-level role, you will be the first line of support for business applications across the organization, resolving incidents and service requests with a focus on timely, user-friendly service.

You will operate within an international IT Service team, contributing to ongoing service improvements across time zones.

You’ll handle incident lifecycles, guide users through functional issues, and escalate when deeper analysis is needed.

This role offers a growth path in application support and IT service management with a customer-centric focus.

Compensaciones / Ventajas
• Serve as the first point of contact for application issues and provide initial functional support
• Manage incidents and service requests through their lifecycle with proper documentation and prioritization
• Troubleshoot common application issues and guide users on functionality or incorrect usage
• Escalate complex incidents to L2/L3 and track resolution




• Monitor recurring incidents and collaborate on service improvement opportunities
• Support an effective service delivery through clear communication and structured ticket management

Responsabilidades
• Vocational training (FP/Grado Superior), Bachelor's degree, technical courses or equivalent knowledge in IT-related areas
• Experience or knowledge in Service Desk, Help Desk, Application Support or similar environments; junior profiles welcome
• Basic understanding of business applications and incident/service request management
• Familiarity with ITSM or ticketing tools; Service

Now is an advantage
• Strong communication, organizational and problem-solving skills with a customer-service mindset
• Availability to work from Madrid or Barcelona in a hybrid model and across multiple time zones

Requisitos principales
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📌 Multiple IT Business Systems Analysts Specializations Entry Professional (España)
🏢 Hitachi
📍 España