Foundever™ is a integral leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Rolepurpose

Own and drive enterprise-wide AI enablement acrossFoundever’scorporate functions
TranslateFoundever’sAI strategy into practical, scalable, andvaluedrivenuse cases for HR, Finance, Legal.
Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices
Act as a central orchestrator for allCorporatefunctions, IT, Data, Security, and AI product teams
Keyresponsibilities

Enterprise AIenablement&strategy;

Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)
Identify, prioritize,



and structure highimpactAI and automation opportunities
Ensure alignment withFoundever’s business strategy, digital transformation agenda, and AI governance
Establish clear value tracking (productivity, quality, cost, risk mitigation)
Partner with corporate leaders to redesign processes , not just automate tasks
Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows
Ensureuse-casesare scalable, secure, reusable, and integrated withourenterprise platforms
Adoption, change &enablement;

Drive AI adoption at scale through change management, communication, and training
Build AI literacy across corporate teams and leadership
Define best practices, playbooks, and standards for internal AI usage
Promote a culture of experimentation and continuous improvement
Governance& stakeholder management

Serve as the primary owner for internal AI enablement across corporate functions
Partner closely with IT, Data, Security, Leg

📌 Director, Enterprise AI Enablement (Madrid)
🏢 Sitel
📍 Madrid