Overview

Define How Customers Succeed with AI. As an AI Evangelist at Capably, you’ll help customers turn AI ambition into operational reality. You’ll be the bridge between what Capably’s platform can do and how customers actually adopt it—guiding them from initial onboarding through activation, rollout, and long-term success. This is not a traditional customer success role. You’ll combine relationship management, product fluency, and workflow understanding to help customers launch high-impact use cases, build confidence in the platform, and expand adoption over time. You’ll play a critical role in making complex AI automation feel practical, valuable, and repeatable for enterprise teams.
This role focuses on driving adoption and customer impact by helping customers get real systems live and deliver value quickly. You’ll lead customers through onboarding, training, workflow discovery, and adoption, ensuring they understand not just what Capably does, but how to use it effectively inside their business. You’ll work with solutions engineering, product,



and engineering to surface customer needs, reduce friction during early deployments, and improve how we scope and launch new workflows. Your job is to keep momentum high, align stakeholders, and move customers from curiosity to trust to meaningful usage.
Responsibilities

Guide customers through onboarding, activation, and ongoing adoption of Capably’s platform
Help customers identify valuable workflows and translate their goals into structured implementation plans
Build trusted relationships with customer stakeholders across technical and non-technical teams
Run training, enablement, and strategic check-ins to increase product understanding and usage
Partner with solutions engineering and product teams to unblock deployments and improve the customer experience
Capture recurring customer needs, objections, and workflow patterns to help shape better processes and product capabilities
Your work will help Capably improve

📌 AI Evangelist, EMEA (Madrid)
🏢 Capably
📍 Madrid