Description
Integral Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
Go above and beyond at a company that sets the standard for customer-first service.




As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our merchants every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Responsibilities
Meaningful, rewarding work performed with integrity.
Here’s just some of what you’ll do in this role:
- Deliver world-class customer service, whilst responding to Merchants inquiries and concerns
- Build meaningful relationships with our Merchants through a consultative approach, understanding their current and future needs, providing first contact reso

📌 Merchants Customer Service Representative (Madrid)
🏢 American Express
📍 Madrid