Description
Your career as Customer Success Retention Manager at Booksy will give you the opportunity to shape our retention strategies across Western Europe, build high-performing teams, and directly impact how thousands of beauty and wellness entrepreneurs thrive on our platform.
Reporting directly to the Director of Customer Success Western Europe , you’ll lead and coach Team Leaders covering the Spanish, UK, and French markets. You'll get the autonomy to develop regional high-value customer lifecycle strategies, driving growth and minimizing churn in a space where human connection is everything.
If you’re excited by the idea of working with data, drawing conclusions, devising strategies and identifying ways to improve the team, this is the role for you. And if you’re a natural-born leader who loves developing talent and takes pride in seeing your team overcome challenges, you’ll find the perfect environment here to make your mark.

Requirements
Essentially, to ensure you succeed in this role, you’re going to need…
- Proven, deep expertise and experience in leading, coaching,



and developing Team Leaders within a fast-paced Customer Success/ retention environment.
- A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value.
- Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements.
- Excellent cross-functional collaboration and communication skills to align with regional management and international teams.
- An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment.
- Full professional proficiency in both English and Spanish, as you will be communicating with our integral teams and local markets.
- Bonus points if you speak French It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing internation

📌 Customer Success Team Manager (España)
🏢 Booksy
📍 España