Join us to shape the future of work: your next adventure awaits

The position

We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.

Responsibilities
- Handling Helpdesk Tickets
- IT support for office infrastructure - WiFi, Network Connectivity
- Managing devices through WorkspaceOne
- Management of Endpoint Security through Carbon Black
- Onboarding and Offboarding users
- Image laptops to get them ready and wipe laptops according to procedures
- Keep records of assets up to date
- You will also collaborate with the wider general team to streamline operating procedures and enhance the experience for IT users

A successful candidate will have
- Experience of helpdesk and desktop support
- Ambitious, driven,



and able to handle pressure and prioritise tasks
- Good automation skills or working towards this
- Excellent communication skills with all stakeholders
- An understanding of Local Area Networking including WiFi and related security concepts
- Management of connectivity in small sites, firewalls, switches, APs
- Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS
- Enthusiastic about technology and adaptable to change
- Excellent documentation skills

LI-KB1

About us
Job&Talent; is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-

📌 HQ - Junior IT Helpdesk Engineer (Madrid)
🏢 Jobandtalent
📍 Madrid