Summary

Join us as a Customer Success Advisor.

In this junior-level position you will serve as the primary post-sale point of contact for clients and customers. You will be the trusted advisor to our customers to help them win in their business while maximizing their return on investment in Octave solutions.

Our Customer Success team in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Octave, leveraging their practical industry knowledge, business acumen, relationship management and broad understanding of Octave.

This is a great opportunity to grow into a role with collaborative drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing solutions, identify opportunities for upsell/cross-sell and maintain established retention rates for both maintenance and SaaS renewals

Responsibilities




- Uses in-depth knowledge of client industries or business processes and basic knowledge of the product being sold to drive and increase adoption and utilization of company products.
- Demonstrates product features beyond central functionality to help customers achieve specific business outcomes.
- May recommend specific solutions to achieve the customerâs desired result.
- Directly responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products.
- Accountable for client renewal and retention results and high customer satisfaction.
- Ensures best practices are adopted for product use.
- May handle escalations and coordinate across functional areas of the company, including marketing, sales, professional services, engineering, finance, training, and support. - Work with the assigned customers through the customer life cycle to provide a smooth transition through different stages (Onboard, Implement, Adopt, Achieve, Evolve).
- Lead adoption activities includi

📌 Customer Success Advisor (Barcelona)
🏢 Octave
📍 Barcelona