CWC PRINT Technical Lead
Description -
Job Summary
• This role is responsible for defining customer experience requirements across touchpoints, leading voice of customer programs, and designing customized customer experiences. The role applies customer experience design methods to lead cross-functional teams and facilitates discussions resulting in action plans. Additionally, the role monitors KPIs, executes retention programs, contributes to complex projects, and fosters working relationships.

Responsibilities
•Build and maintain a stakeholder matrix to support new solution introductions and sustain existing print solutions (MyQ, SafeQ Cloud, Printix, Secure Print & Insights, LRS, PaperCut).
•Develop a TC Matrix across all CWC countries to capture insights and unmet customer needs beyond GBU inputs.
•Collaborate with partners and product managers to secure and maintain licenses throughout their lifecycle, avoiding service disruptions.
•Align with HP’s Account-Based Marketing strategy to support accounts based on their sales stage.




•Gain deep knowledge of the HP Solutions Portfolio to guide deployments and optimizations.
•Design and create new experiences tailored to vertical and customer needs.
•Prepare setup documentation and experience guides for smooth implementation.
•Produce tutorials and experience videos to accelerate user adoption and enhance usability.
•Manage CWC experience implementation and maintain a comprehensive catalog of demos.
•Monitor usage metrics and take proactive steps to train staff and improve engagement.
•Apply a consultative selling approach in all design and implementation activities.
•Follow new hardware (HW) introductions and manage end-of-life (EOL) processes.
•Track new software introductions and end-of-life cycles to ensure smooth transitions.
•Plan and execute quarterly update follow-ups to maintain solution relevance and compliance
•Provide implementation support to local technical teams.
•Develop a strong understanding of the pr

📌 CWC PRINT Technical Lead (Barcelona)
🏢 HP
📍 Barcelona