Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.
This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers:
- Operational friction reduction.

Semi-automation, intelligent routing, and AI-assisted process redesign to eliminate manual steps and handoff delays in day-to-day operations.
- Employee cognitive load reduction.

AI-assisted tooling, contextual prompts, and smart automation that reduces decision fatigue and accelerates resolution for agents, field teams, and admins.
- Transformational customer AI.

Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys — across service, field service, and digital channels.

Here's a little taste of your challenge:

AI process redesign & delivery:
- Analyse and redesign operational processes across CS to embed AI at the right intervention points,




- Deliver semi-automation, full automation, and AI agent implementations end-to-end,
- Map process flows, identify friction, and define AI opportunity models with measurable outcomes,
- Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery:
- Configure and tune Agentforce agents for service, field service, sales, and self-service journeys,
- Implement prompt designs, intents, fallback handling, and grounding strategies,
- Analyse conversation logs and interaction data to continuously improve agent quality,
- Partner with the AI Solution Architect to translate architecture into functional, tested deployments.

Customer-facing AI journeys:
- Design and deliver automated touchpoints across service, admin, and field service channels,
- Build and optimise AI-enabled self-service and self-buying experiences,
- Ensure customer journeys are coheren

📌 AI Process (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona