What you´ll do
- Own end‑to‑end project management: design, planning, delivery, cost, and outcome evaluation.

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Apply a strong customer‑centric mindset in all stakeholder interactions.

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Align closely with Integral SC, Regional SC, GBS+, dX, Functions, and Business Units.

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Collect and analyze customer feedback and market insights (Voice of Customer).

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Oversee CRM system implementation and identify improvement opportunities.

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Contribute recommendations impacting CSX strategy.

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Lead business and IT projects to improve customer experience and process harmonization.

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Support customer service initiatives that drive retention and new business.

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Communicate local action plans and link them to global CSX strategy.

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Identify, evaluate, and implement customer experience improvement projects.

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Design and roll out tools, processes, and initiatives aligned to Global CSX.

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Lead cross‑functional and country implementation teams.

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Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams.

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Drive continuous improvement through innovation and structured project plans.

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Manage performance using KPIs and reporting tools.

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Set objectives, monitor progress, and take corrective actions.

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Plan activities to ensure efficiency, continuity, and customer satisfaction.

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Ensure compliance with Henkel standards, SHE, and sustainability requirements.

What makes you a good fit
- Bachelor's or Master's degree in Business Administration, International Management, Supply Chain Management, or a related field.
- Fluent English is a must, German/French/Spanish - advantage
- 3–5 years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects.
- Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management.
- Strong stakeholder management and communication skills, with the ability to collaborate across multiple international markets.
- Advanced Power

📌 Project Manager CSX PMO EU (Barcelona)
🏢 Henkel
📍 Barcelona