Job Title:
Customer Service (German-speaking) - onsite - TR05
Job Description
Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a integral luxury brand?

Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.

Why You’ll Love Working with Us

At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day:
- Deliver exceptional customer support through phone, email, chat, and digital channels
- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
- Maintain expert knowledge of products and collections




- Log and manage all interactions within our systems, meeting SLA and quality standards
- Escalate issues as needed to ensure seamless customer satisfaction
- Collaborate with Team Leaders, support teammates, and attend regular meetings
- Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed

What You Bring to the Team:
- C2 German and advanced English skills
- Experience in customer service, ideally within a Contact Centre environment
- Strong communication skills — written, verbal, warm, and professional
- Ability to build rapport quickly and show genuine empathy
- Organized, reliable, and able to prioritize in a fast-paced environment
- Able to navigate decisions with both customer needs and brand guidelines in mind
- Proactive, positive, and adaptable — a true “can-do” mindset
- Passion for fashion, styling, and helping customers feel their best

What’s in it for

📌 Customer Service (Barcelona)
🏢 Concentrix
📍 Barcelona