Location: Madrid

Join our Driver Operations team at the heart of Freenow's taxi business in Spain. As a Driver Operations Executive, you will play a key role in growing, engaging and supporting our driver community while ensuring we deliver the best possible marketplace performance.

You will manage a portfolio of drivers and fleet partners, acting as their trusted point of contact throughout their journey with Freenow. Whether you're welcoming new drivers to the platform, helping existing partners improve their performance or promoting new initiatives, your work will have a direct impact on the growth and success of our marketplace.

Working closely with Marketplace, Product, Marketing and Central Operations teams, you will translate driver insights into actions that improve marketplace performance, operational excellence and the overall driver experience.

If you enjoy building relationships, solving problems and using data to drive operational decisions, we'd love to hear from you. Please submit your CV in English.
- Onsite availability during office hours (Tuesday to Thursday,



09:00–18:30).
- Travel will be required for approximately 30% of the time. Some weeks may involve no travel at all, while others may require being away for 2–4 days.

YOUR DAILY ADVENTURES WILL INCLUDE:
- Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention.
- Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk.
- Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency.
- Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips.
- Driving pla

📌 Driver Operations Executive (Madrid)
🏢 Freenow
📍 Madrid