Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for an Intern Customer Success Agent to join our Customer Support team from the Madrid Office. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care.
You will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls’ platforms.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
- A culture that cherishes your individual and professional development (Internal Mobility)
- An open-minded team that embraces new ideas, perspectives, and methodologies
- Flexible hybrid working scheme
- Learning budget + Internal trainings
- Mental Health Coaching
- Integral and Local get-togethers
- Cloud-based company
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
In this role, you will:
- Support customer requests through different channels, including support tickets, emails, and other customer communication platforms
- Investigate customer issues, provide clear solutions, and follow up on pending cases until resolution.
- Collaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to escalate issues, coordinate solutions, and improve the overall customer journey.
- Identify, document, and report technical issues, recurr
📌 Intern Customer Support Agent (Madrid)
🏢 Atolls
📍 Madrid