Job Title:
B2B Customer Support Advisor - (English speaking) - Onsite - BM01
Job Description
Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a B2B Customer Support Advisor on our team, you will:





Main tasks
- Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help ot

📌 B Customer Support Advisor (Barcelona)
🏢 Concentrix
📍 Barcelona