Job Description

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Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

Tasks
Support (50%)

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- Resolve advanced L2 tickets: database usage, SQL queries, source code review

- Investigate complex incidents, access the code, and understand how it works

- Apply targeted code changes to resolve incidents

- Standard ticket management: validate, qualify, and track incidents through to resolution

- Provide second-line support to users and other support teams

- Manage and maintain product catalog/taxonomy attributes across internal platforms

- Modify and administer Freshdesk at the scripting/code level

- Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

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- Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks

- Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)

- Build internal support tools

- Develop AI-powered tools for Support (MCP projects)





- Contribute ideas and prototypes for applying AI to support processes

Must Have Skills

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- Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks

- Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL

- Ability to read/understand code and troubleshoot to eliminate bugs

- Ability to document and communicate technical solutions to non-technical users

- Excellent analytical skills, autonomy, and initiative

- Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams

- Experience using version control systems like Git and comfortable working with branches

- Fluent written and spoken English

- Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

Nice to Have Skills

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- Previous experience in L2/L3 technical support roles

- Experience monitoring deployments/products through Kibana and Grafana

- Experience with xcskxlj product taxonomy/catalog management

- Interest or experience in applied AI / automation (MCP, AI-assisted scripting)

- Experience with Freshdesk or similar ticketing platforms

- Experience in frontend technologies such as React, Vue, CSS

- Knowledge of DDD/Hexagonal Architecture

Benefits

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- Variable bonus

- The dynamic and creative environment within international teams

- The variety of self-education courses on our e-learning platform

- Participation in meetups and conferences locally and internationally

- Versátil Office with up to 2 days at home

Equal Opportunity

For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

For more information about our ecosystem: can read more about our use of your data and your rights by reading our recruiting privacy policy: J-18808-Ljbffr

📌 Application - Support & Development EngineerFreelance (W/M/X) (Bellprat)
🏢 Veepee
📍 Bellprat