About the role
As a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.
This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.
Your missions
- Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
- Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
- Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
- Build strong relationships with customers that contribute to satisfaction, loyalty,



and long-term retention
- Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
- Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
- Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
- Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About you
- Fluent in at least two languages between French, Italian or Spanish.
- Strong written and verbal English
- Minimum one year of experience in a customer-facing role - chat, phone, or email support
- Strong customer orientation with the ability to tailor communication to different profiles and situations
- A natural problem-solver: structured in your approach, creative when needed, and calm unde

📌 Customer Care Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona