Soho House & Co. – Barcelona.

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.

- Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.

- Learn about all the different services and how much Soho House Gym & Spa has to offer.

- Maintain a clean, sanitary and safe environment: reception area.

- Manage members lists, bookings Spa services and Booking personal training classes

- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.

- Build a positive relationships with members and guest.

- Communicate and red flag any feedback to the management team.

- Influence a fun and positive atmosphere by being approachable and professional.





- Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

- Strong attention to details

- Excellent customer service

- Fluent in English and Spanish

- Organised and reliable Ability to handle feedback to achieve member satisfaction

- Ability to multitask and work in a fast-paced environment

- Ability to understand and follow written and verbal instructions

- Excellent interpersonal, communication and problem solving skills.

What we are offering?

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Team Room Rates; Any Bedroom, Any House, $100 a night

- Birthday Day Off

- Discount on Cowshed products and Soho Home (up to 50%)

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

📌 Spa & Gym Recepcionist - Soho House Barcelona
🏢 Importante empresa
📍 Barcelona