Experteer Overview
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In this role you will lead the retention and loyalty strategy to maximize CLV across the installed base. You will define and execute proactive retention initiatives, loyalty programs and value-enhancing actions with a data-driven, customer-centric approach. You will collaborate across Operations, Care, Marketing, Sales and Analytics to sustain growth of the recurring revenue portfolio and reduce churn. This is a high-impact role within the LatAm Customer Value Management team, shaping customer journeys and lifecycle decisions.
Compensaciones / Ventajas
• Define and execute the retention strategy across the full customer lifecycle
• Identify churn drivers and implement mitigation initiatives
• Lead cancellation prevention and save initiatives
• Design loyalty initiatives to improve engagement and long-term value
• Increase customer stickiness, service adoption and usage
• Strengthen VfM perception through customer experience initiatives
• Develop lifecycle management initiatives to maximize CLV




• Collaborate cross-functionally with Operations, Customer Care, Marketing, Sales and Analytics to ensure effective execution
• Monitor and analyze retention KPIs, customer behaviour and portfolio performance to identify risks and opportunities
Responsabilidades
• 7+ years of experience in Customer Value Management, Retention, Loyalty, CRM, Customer Strategy or Advisory roles
• Strong analytical and strategic thinking capabilities
• Deep understanding of customer lifecycle management xqbhyrx and recurring revenue models
• Data-driven mindset with experience in advanced customer analytics
• Ability to translate insights into scalable business initiatives
• Strong stakeholder management and cross-functional leadership skills
• Exposure to predictive analytics, segmentation and next-best-action models
• Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued
• Fluent in English and Spanish; Portuguese a plus
Requisitos principales
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📌 Head of Retention & Loyalty Role (Pozuelo de Alarcón)
🏢 Verisure
📍 Pozuelo de Alarcón