About the role

You will own the operations of our integrated hotel payment processing platform end-to-end: disputes, negative balance recovery, payout reconciliation and risk monitoring. This is a build-and-own role: the payments operations function is young, and you will shape it, designing the processes, automations and controls it will scale on, while staying accountable for its daily health, the accuracy of its data and the visibility of its risks. It is also a deeply data-driven role: dispute rates, aging cohorts, recovery curves… you will own the payments data end-to-end, from queries and dashboards to the decisions they drive.

Your missions
- Own the dispute lifecycle end-to-end, from intake and evidence preparation to representment and win-rate optimization. Monitor dispute-rate thresholds and proactively escalate at-risk accounts before they become an issue.
- Manage negative balance recovery by maintaining the aging dashboard, tracking cohort movements and recovery rates, and coordinating outreach for overdue connected account balances.




- Oversee payout and settlement reconciliation, ensuring payment volumes, fees, reserves, and payouts are accurately reconciled across the payment platform, bank statements, and internal reporting. Investigate discrepancies and automate recurring reconciliation workflows where possible.
- Monitor payment risk and fraud signals across connected accounts, partnering with our payment provider on account reviews, reserves, restrictions, and other risk-related activities.
- Own payments reporting and data quality, maintaining the weekly risk dashboard and monthly KPI scorecard (in collaboration with our Finance Data Specialist) as the single source of truth for payments metrics. Ensure accurate and reliable data to support the monthly financial close alongside the Controlling team.
- Build and continuously improve the operating framework by creating scalable SOPs, controls, and audit trails for disputes, escalations, recovery

📌 Payments Ops Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona