Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with versátil work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off
About the team you are joining
Reporting to the Manager, Customer Service, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by IATA's Customer Service Center (CSC) based in Madrid.
What your day would be like
Attract potential customers by answering product and service questions and suggesting additional information;
Follow up on pending/overdue payments;
Handle enquiries, requests, subscription activations and communication distribution requirements;
Maintain customer records by updating CRM;
Support Business Continuity Plan requirements;
Update job knowledge by attending training & educational opportunities;
Accomplish customer service and organization mission by completing related results as needed;
Identify and escalate improvement opportunities;
Track self-performance and act responsibly towards the achievement of the overall team targets;
Champion for p
📌 Customer Service Specialist (Madrid)
🏢 International Air Transport Association
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.