This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support Executive, Italian & French Speaking based in Spain.

This role offers the opportunity to become a key contributor to a global customer experience team supporting businesses across multiple regions.
You will help customers solve complex challenges while ensuring smooth, efficient, and personalized interactions across digital support channels.
Working in a fast-paced, international environment, you will collaborate with cross-functional teams to improve processes and customer outcomes.
The position requires a strong customer-first mindset, excellent communication skills, and the ability to take ownership of challenging situations.
You will also support team development by coaching colleagues, onboarding new team members, and sharing best practices.
This is an adecuado opportunity for an experienced support professional who wants to make a measurable impact within a growing technology-driven organization.

Accountabilities:





As a Senior Customer Support Executive, you will be responsible for delivering outstanding customer experiences while helping improve operational efficiency and team performance. You will act as a trusted point of contact for customers, ensuring issues are resolved quickly and effectively while representing customer needs internally.
- Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
- Manage customer issues related to orders, logistics, website functionality, and general platform usage.
- Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
- Act as the voice of the customer by identifying recurring challenges and collaborating with internal teams on improvements.
- Support onboarding and training of new team members, sharing knowledge and helping improve team capabi

📌 Senior Customer Support Executive, Italian (España)
🏢 Jobgether
📍 España