Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

The Customer Master Data Supervisor leads a team of specialists to manage the end-to-end lifecycle of customer records—from initial setup and credit checks to data cleansing and archiving. This role balances day-to-day operational oversight with strategic data governance, ensuring that all data entries comply with general standards, legal tax requirements, and internal audit protocols.

ResponsibilitiesTeam Leadership & Operations

- Workload Coordination: Distribute and supervise the daily tasks of the CDM team to ensure Service Level Agreements (SLAs) for record creation and updates are met.
- Performance Management: Set clear KPIs for team members, provide regular coaching, and conduct annual performance reviews. Establishes, maintain and execute on business controls and processes.
- Escalation Point: Act as the first point of contact for complex data issues or disputes between departments (e.g., "Sales vs. Finance").
- Provide leadership to the team, helping in defining yearly priorities and ongoing project related to Customer Data Mgmt

Data Quality & Governance
- Integrity Oversight: Monitor data for completeness, accuracy,



and uniqueness (preventing duplicate customer profiles).
- Standardization: Develop and enforce global naming conventions, address formats, and tax documentation requirements.
- Data Cleansing: Lead periodic maintenance projects to keep data accurate (e.g. dormancy, fake, etc...).

Compliance & Audit
- SOX/Internal Controls: Ensure all data changes have proper documentation and approval workflows to meet Sarbanes-Oxley (SOX) or local compliance standards.
- Tax & Legal Validation: Verify tax IDs (VAT/GST) and ensure customers are not on restricted or "denied party" lists for international trade.

Process Improvement
- Automation: Identify opportunities to use AI or other tools/processes to speed up data entry and validation.
- Cross-Functional Collaboration: Partner with IT, Sales, and Supply Chain to ensure data structures support new business initiatives or software rollouts.

Qualifications
- ERP Proficiency: Advanced knowledge of Oracle, SalesForce, SAP or similar systems
- Data Tools: High proficiency in Excel (VLOOKUPs, Pivot Tables) and data visualization tools like Power BI, Reporting Tools or Tableau.
- Process Knowledge: Good understanding of the Quote-to-Cash processes and attention to detail.
- Education: Bachelor’s degree in Business Administration, Finance, IT, or Data Management.
- Experience: 5+ years in Master Data Management or Contact Center
- Strong business acumen, with the ability to translate customer/stakeholders needs, market dynamics, and strategy into effective processes, solutions and decisions.
- Networking: The ability to influence stakeholders in different countries or departments.
- The role requires managing a team across different time zones.
- Build and sustain a high performing team, inclusive leadership culture, talent and succession, and engagement across geographies while leading effectively through changes. xqbhyrx

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

#J-18808-Ljbffr

📌 Customer Master Data Manager (Barcelona)
🏢 Keysight Technologies
📍 Barcelona