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The Position
Job Description / Description of the Area
We are seeking a skilled and motivated Technical Business Analyst with experience in Customer Identity & Access Management (CIAM) to support the delivery and continuous improvement of customer identity services.
The successful candidate will act as the bridge between business stakeholders and technical teams, translating business needs into clear requirements and ensuring scalable, secure, and user-centric CIAM solutions. This role combines business analysis, technical understanding, stakeholder engagement, and delivery support in a complex enterprise environment.
Key Responsibilities
Business Analysis and Requirements Management
- Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys.
- Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria.
- Challenge and refine requirements to ensure clarity, feasibility, and business value.
- Support prioritization of demand, backlog items, and roadmap initiatives.
Solution Design and Delivery Support
- Work closely with architects, engineers, and product teams to shape fit-for-purpose CIAM solutions.
- Support design discussions by bringing process, customer journey, and business context.
- Ensure requirements are traceable through delivery, testing, and implementation.
- Participate in release planning, change activities, and deployment readiness
📌 Technical Business Analyst (Madrid)
🏢 Roche
📍 Madrid