Hi there Thanks for stopping by ?
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place
We’re looking for a French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.

What you’ll be doing:
- Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
- Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.




- Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
- Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
- Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.

And a little bit of....
- Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.
- Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart.
- Contributing as part of the wider team to achieve organisational objectives even if this means doing

📌 Product Adoption Strategist (Málaga)
🏢 Lightspeed Commerce
📍 Málaga