Description
The IT Infrastructure Relationship Manager serves as the primary point of contact between assigned countries and Group IT Infrastructure. The role is responsible for ensuring effective communication, alignment, and coordination of Infrastructure services, demands, projects, and strategic initiatives.
Acting as a trusted advisor to country IT and business stakeholders, the role provides visibility into service performance, project delivery, risks, and improvement opportunities while ensuring that country requirements are addressed by the appropriate Infrastructure teams.
This position requires a unique combination of strong stakeholder management skills and broad Infrastructure expertise. The successful candidate will be able to understand technical dependencies, challenge assumptions and proposed solutions, identify risks, and translate complex technical topics into meaningful business discussions.

Responsibilities
Stakeholder Management & Relationship Ownership




• Act as the primary Infrastructure contact for assigned countries and establish trusted relationships with country IT and business stakeholders.
• Support the alignment and prioritization of country requirements with Group IT priorities.
• Ensure country stakeholders have clear visibility of Infrastructure services, initiatives, and project progress.
• Coordinate regular service and project reviews with country stakeholders, service owners, and project managers.

Service Management & Continuous Improvement
• Provide a consolidated view of Infrastructure services, KPIs, service quality, operational risks, recurring issues, and improvement activities.
• Identify opportunities to improve service quality, standardization, automation, operational efficiency, and risk reduction.
• Escalate unresolved service issues, technical risks, project blockers, and conflicting priorities when required.

Demand & Project Coordination
• Capture, structure, and prioritize country Infrastructure requirements.
• Tra

📌 IT Infrastructure Relationship Manager (España)
🏢 Synlab Global
📍 España