Employment Type: PermanentContract Duration: Hiring Base Salary Range:

Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with adaptable work options, including remote and hybrid work, a generous 'work from abroad' policy,



and you get your birthday off

About the team you are joining

Reporting to the Senior Manager, Agency
Participation and in collaboration with the Business Process Outsourcing (BPO), the incumbent will be
responsible for supporting the management of the accreditation process with a
strong focus on default and irregularity management for the assigned countries.

What your day would be like

Ensure a rapid transmission of any accreditation related matter to the market through the Agency Information Relay Services;
Ensure operational excellence by supporting the BPO, conveying one IATA brand experience
In collaboration with the BPO, ensure the delivery of the IATA service promise (i.e. common metrics and KPIs, etc.);
Manage closures, IRIS/Banking Updates, Direct Debit Set up, Certificates DGR, PCI DSS, IATAN, VMFR and MSO/GSA codes;
Support Agency Management process including making required changes in all associate

📌 Analyst Agency Participation (Madrid)
🏢 International Air Transport Association
📍 Madrid