- Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs)
- Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success
- Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution
- Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting
- Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction
- Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels
- Play a key role in customer retention efforts by proactively addressing issues,
monitoring customer satisfaction metrics, and identifying opportunities for service enhancement
- Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders
About the Role:
- Account analysis and proactive actions to avoid Customer complaints and dissatisfaction; also avoid account deviations and pallet losses
- Accurate and on time xqbhyrx reporting, monitoring progress and analysis
- Fully understand CSO business process to enable optimization and efficient account management
Skills & Knowledge:
- Interpersonal Savvy, Drive for Results, Process Management; Learning on the fly
- High level of knowledge in Access and Excel is mandatory: queries, macros, links between tables and data bases
- Commercial and customer centricity mindset
- Desirable experience in similar position of Commercial account management
#J-18808-Ljbffr
📌 Customer Service Coordinator (Madrid)
🏢 Chep
📍 Madrid