Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax, and occasional public interaction (trade shows, customer site visits, internal and external). Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.

There are three customer service representative tiers that define levels of training, ability, and responsibility:
- CSR I
- CSR II
- CSR III

Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis.

Duties and Responsibilities:
- Provide the best customer service in the industry
- Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations
- Establish and maintain customer records and contact information




- Processing of inquiries for product quotes (duplicate units and new units)
- Processing of sales orders from customer purchase orders (duplicate units and new units)
- Daily quote follow up and quote status updates including closure
- Expedite and communicate status inquiries on unit/part quotes and sales orders
- Communicate information on product applications, features and benefits
- Support after sales inquiries for parts, service, repairs, warranty, policy and commercial issues
- Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve customer requirements
- Support continuous improvement initiatives and processes through active involvement
- Manage waste responsibly (utilize proper containers, participate in the recycling programs)
- Promote energy conservation
- Actively support and maintain business objectives and initiatives
- Other duties as assigned to meet depa

📌 Customer Service Representative (Camas)
🏢 Maxcess International
📍 Camas