Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job description

Join Our Team as a Car Return Agent – Be the Face of Our Return Process

Are you passionate about delivering great customer service and ensuring vehicles are well maintained? We are looking for a dedicated Car Return Agent to join our Network & Stations team within the broader Operations function. As the primary point of contact for customers returning their vehicles, you will play a crucial role in maintaining positive customer relationships, inspecting vehicle conditions upon return,



and ensuring the smooth collection of keys and finalization of the rental process.

Key Responsibilities:
- Greet and assist customers with professionalism and confidence when they return their vehicles
- Check a high volume of vehicles back into the rental fleet daily
- Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
- Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date
- Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
- Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
- Perform additional duties as requested by management to contribute to the success of the branch

What We’re Looking For:
- Strong attention to detail and ability to assess vehic

📌 Check in-3 (Madrid)
🏢 Europcar
📍 Madrid