Company Description

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution

Job Description

The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience,



ensuring customer satisfaction and operational excellence.
Key Responsibilities:

Customer Interaction & Case Management
- Act as the primary point of contact for customers.
- Receive and log customer calls and service requests in the ERP system.
- Provide clear, proactive updates to customers and resolve inquiries promptly.
- Ensure timely escalation to the Technical Support team.

Service Coordination
- Prepare service quotations for spare parts, service visits and training.
- Process customer orders and monitor progress through to invoicing.
- Organize and track return shipments, ensuring proper documentation.

Cross-Functional Collaboration
- Liaise with internal teams (Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities.

Process Compliance & Administration
- Maintain accurate records and documentation in line with inte

📌 Customer Service Coordinator for the Southern European Region (Masanasa)
🏢 Tomra
📍 Masanasa