Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? ⚡ Do you enjoy working in a fast-paced environment? ?
Then this role is for you
We have an exciting opportunity to join our team as a Customer Experience Agent ?
? This position can be based in either Madrid or Valencia, Spain.
You'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide. ?
What We Offer ?
At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. ? We offer a dynamic general career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.
With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. ? Wherever your ambitions lie,
Maersk can help you get there.
We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. ?✨
Driven by a passion for progress and inclusion, we foster workplaces where every individual feels valued, respected, and empowered to succeed.
Key Responsibilities ?
- ? Manage and monitor the end-to-end shipment process.
- ? Coordinate with various stakeholders involved in shipment handling.
- ? Orchestrate the overall flow of end-to-end shipments.
- ? Deliver added value to customers by leveraging strong business knowledge and process understanding.
- ? Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
- ? Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
- ? Prepare
📌 Customer Experience Agent (Madrid)
🏢 Maersk
📍 Madrid