Risk & Audit Specialist – Customer Service & Operations
About the Role
We are looking for a Risk & Audit Specialist to join the Customer Service & Operations team of a leading multinational company. This role is responsible for ensuring a robust internal control environment, effective risk management, and regulatory compliance while driving continuous improvement, process standardization, and automation initiatives.
This is a highly cross-functional position, working closely with multiple business areas to strengthen the control framework, ensure audit readiness, and leverage digital tools and data analytics to improve operational efficiency.

Key Responsibilities:
Risk & Audit Management
- Support the execution of the Risk & Audit framework across Customer Service & Operations.
- Identify, assess, and monitor operational, regulatory, and compliance risks.
- Ensure alignment with internal policies, corporate standards, and regulatory requirements.
- Manage and track issues and remediation plans using GRC tools such as OpenPages or similar platforms.
- Define, review,



and monitor the effectiveness of internal controls.

Internal Controls & Quality Assurance
- Design and implement the Quality Assurance framework across operations.
- Develop testing methodologies, control scripts, checklists, and evidence requirements.
- Perform control testing and identify control gaps and improvement opportunities.
- Standardize control processes across different business areas and geographies.
- Embed controls into operational processes to strengthen governance.

Audit & Compliance
- Support internal and external audits, as well as regulatory reviews.
- Prepare audit-ready documentation and supporting evidence.
- Track audit findings and remediation plans, ensuring timely implementation.
- Monitor overdue actions and escalate risks where appropriate.

Automation & Continuous Improvement
- Drive the automation of control processes using tools such as Power Automate, RPA, or similar t

📌 Business Process (Madrid)
🏢 Talenthackers
📍 Madrid