Who Are We: CPM CX is a general leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.What’s your Mission? Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions. Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.



What we look for:Excellent Communication: Fluent in Italian with exceptional grammar and spelling. Strong English Proficiency: Fluency in both written and spoken English. Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. Your Benefits Package: Start Date: January 2026. Hours: 39 hours/week. Work Schedule: Monday to Friday from 9:00 am to 6:00 pm. Salary: €18,095 gross per year. Holidays: 24 working holidays. Work Model: Hybrid (6 days per month at the office). Training: 2 weeks of training in your normal working schedule. Office Location: Barcelona (La Sagrera). Additional Perks: Career Growth: Ongoing training and development. Well-being Support: Confidential counselling and resources. Perks & Discounts: Exclusive offers and rewards. Health Benefits: Discounted health insurance. Skill Development: LinkedIn learning and certifications. Referral Program: Bring a friend and get a referral bonus. Let's discuss your future at CPM International!

📌 Customer Service Representative with Italian & English (Substitution Contract) (Barcelona)
🏢 Cpm International
📍 Barcelona