Cellebrite is a integral leader in digital intelligence and investigative workflow technology. We help law enforcement, government agencies, and enterprise organizations accelerate investigations, improve operational efficiency, and uncover the truth with speed and precision. Our products are mission critical and widely adopted across the world, supporting complex investigations at scale.
Our work requires curiosity, discipline, collaboration, and a deep commitment to customer outcomes. We move fast, solve real problems, and build with purpose.
Mission of the Role
Help build, iterate and operate Cellebrite’s customer success intelligence layer by turning product telemetry and customer signals into clear and scalable Customer Journeys for CS, Sales and the broader GTM ecosystem, that drive adoption, reduce churn, and maximise long-term customer value.
Who You Are
You think in systems whilst building strong, trusted relationships. You see patterns others miss; not just in data, but in customer needs and behaviours and you enjoy turning insight into actions that solve real problems.



You’re motivated by helping people succeed, whether that’s guiding people through challenges or partnering with internal teams to drive outcomes. Comfortable with ambiguity, you bring curiosity, empathy and a problem‑solving mindset to everything you do. You’re energized by building scalable programs that enable GTM teams to consistently deliver meaningful, long‑term customer success and value.
Responsibilities and Expectations
Driving Adoption and Value
- Provide consultative product expertise to support customers maximise their investment in Cellebrite technologies, supporting them to accelerate justice outcomes.
- Support Sales in motions tied to renewal stability, feature expansion, and product maturity.
- Improve platform stickiness by mapping adoption drivers and scalable engagement triggers to enable customer engagements at scale.
- Leverage product knowledge to deliver Adoption Health

📌 Customer Success Manager, EMEA (Madrid)
🏢 Cellebrite
📍 Madrid