MARRIOTT VACATION CLUB INTERNATIONAL
JOB DESCRIPTION
JOB TITLE: PORTER
DEPARTMENT: FRONT OFFICE
OVERALL RESPONSIBILITIES:
Responsible for efficient and courteous luggage handling. On a daily basis deal with all porter related tasks assigned by front office.
To assist all guests efficiently, courteously and professionally, ensuring maximum guest satisfaction. To maintain Marriott’s high standard of service and hospitality at all times.
WORKING RELATIONSHIPS:
Reports to: Front Desk Supervisor/Front Desk Manager
Supervises: N/A
Interfaces: Guests, Heads of Departments, MVC Associates
ESSENTIAL JOB FUNCTIONS:
- Offering assistance to guests arriving in car in front of the lobby, to bring their luggage to reception, or luggage storage room.
- Strive to deliver luggage to guest apartments in a timely manner.
- Cover the gate when needed giving a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
- Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
- Always use the correct telephone etiquette.
- Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
- Maintain a high standard of personal hygiene and wear proper uniform at all times.
- Ensure the cleanliness and maintenance of all luggage trolleys.
- Understand the resort fire and safety procedures.
- Handle guest complaints in a professional and hospitable manner.
- Report any unusual occurrences to the supervisor, MOD, Front Desk Manager or Resort Manager.
- Adhere to all company policies and procedures.
- Know and adhere by the daily performance standards.
- Ensure that the luggage room is kept clean and free of unnecessary items.
- Ensure that lobby is presentable. Always checking welcome drink, sofas, pillow, etc..