Description
We're looking for an experienced L2 Helpdesk Support Engineer to join our Tier 2 Workforce team. You'll be at the heart of our integral IT operations in Malaga, solving complex endpoint management challenges across offices spanning EMEA. This role is perfect for someone who loves deep technical problem solving and is excited about delivering enterprise grade support to a diverse, distributed workforce.

Responsibilities
- Own complex endpoint management incidents—diagnose, troubleshoot, and resolve issues in Autopilot, Intune, and JAMF environments
- Manage Windows and Mac device lifecycle—from imaging and provisioning to decommissioning, ensuring compliance and security standards
- Drive MDM implementation and optimization—configure device policies, manage enrollment flows, and ensure mobile device compliance across the organization
- Support Teams Ready Rooms infrastructure collaborating with facilities teams to keep meeting room AV, video conferencing, and control systems working flawlessly
- Partner with vendors to manage hardware procurement workflows, warranty claims,



and vendor relationships to keep our hardware refresh cycles on track
- Work in ServiceNow—log, manage, and resolve tickets efficiently; maintain knowledge base documentation; contribute to process improvements
- Mentor junior engineers—share your expertise and help grow the L1 support team
- Be proactive—identify recurring issues, propose automation opportunities, and help us scale support through intelligent processes

Qualifications
Must Have Skills & Experience
Autopilot & Intune — Strong hands-on experience. You've deployed, configured, and troubleshot Windows Autopilot deployments and Intune device management policies.
Intune (Apple ABM) — Solid experience managing macOS devices via Intune, enrolling devices, managing group based access and troubleshooting.
MDM Fundamentals — Deep understanding of mobile device management principles, security policies, conditional access, and devi

📌 Helpdesk Support Engineer (Málaga)
🏢 Verisk Analytics
📍 Málaga