About the opportunity
We are looking for a Planning Analyst that will be in charge of administering several schedules for different operation areas both front & back-office and steering network resources and capacity KPIs to ensure the achievement of capacity targets and Service Level Agreements.
In this role, you will:
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Maintain network staffing within threshold from scheduling creation through to network capacity management.
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Manage projects & stakeholders to improve scheduling and capacity management processes with the support of your team and manager.
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Ensure all service desk tickets and WFM emails are supported within agreed SLA.
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Regular process review providing feedback and suggestions on how to improve & optimise.
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Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
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Contribute to the culture of the team to create an innovative and collaborative environment.
What you’ll need to be successful:
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Embrace and adapt to change with a positive, resilient approach to challenging situations.
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Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff.
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English language proficiency is a must, additional languages relevant to our markets are a plus.
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Experience with advanced Spreadsheets (excel or google).
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Experience in Workforce Management roles is a plus.
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Experienced in working with workforce management technologies, ideally Calabrio, is a plus but not essential.
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors ?.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Addit
📌 Planning Analyst (Madrid)
🏢 N26
📍 Madrid