Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Account Director As Account

Director, you are the primary point of contact for a major FMCG client and the operational and commercial lead for the account. You set the standard for client service, hold the team to high creative and strategic expectations, and take accountability for delivery, financial performance, and growth. Lead day-to-day client relationships, building trusted partnerships with senior stakeholders and proactively managing expectations across all active workstreams.

Be accountable for the financial health of the account, including gross profit, margin management, accurate forecasting, timely MI reporting to the Group Account Director, and resolution of late payments. Run the weekly account and project management WIP, overseeing project run rates, job ownership, and client satisfaction across the studio. Line manage a team of 5 people, supporting day-to-day performance, professional development, and wellbeing.

Challenge and inspire the team to produce the strongest possible creative and strategic output, raising quality across all deliverables. Negotiate with the client on the team's behalf, finding outcomes that protect both output quality and team capacity. Maintain a thorough understanding of OLIVER's full service and product offering, and apply that knowledge to benefit the client and the account.





Experience integrating with a client-side team while maintaining a high standard of agency service. The ability to influence and advise senior client stakeholders with confidence and credibility. Commercial and Financial Acumen Experience managing account-level budgets, including cost forecasting, gross profit reporting, and margin management.

A track record of delivering commercial growth across existing and new business. Confidence presenting financial performance to senior internal and client stakeholders. Clear, persuasive communication skills across writing, conversation, and formal presentations.

Strong stakeholder management and negotiation skills, with the confidence to advocate for the team when needed. Proficiency in English & Spanish is required as we are a integral business. Craft and Industry Knowledge Experience working across creative, digital, POS, and social channels.

Familiarity with large retail or FMCG brands, and an understanding of the demands and pace these accounts bring. Proficiency with Microsoft Office and project management tools.

Experience driving AI adoption across a team or account, including setting quality standards and expectations. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.

Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle. #

📌 Account Director / Director (Madrid)
🏢 OLIVER Agency
📍 Madrid