Why Join Greystar?

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. From our offices in Madrid, our Spanish team is operating one of Spain's leading rental housing platforms, spanning student accommodation, flexible living and traditional rental homes. With a footprint across Spain's biggest cities and a fast-growing portfolio of furnished, design-led apartments, Spain is one of our fastest-growing European markets with an expanding portfolio of design-led apartments, and we're proud to be bringing our experience in professionally managed rental housing to its major cities

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From fully employer-funded health and life insurance, to an employer-supported pension plan, a flexible benefits scheme that lets you maximise your take-home pay, and wellbeing perks that keep you moving, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a integral business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview The Assistant Community Manager will work closely with the Community Manager, and team to deliver a best-in-class resident experience whilst ensuring compliance and strong returns for investors. This role covers all aspects of day-to-day management within BTR.

The annual base salary for this role starts from €29,844 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

- Acts as a role model at all times by demonstrating the core values.




- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaintsand taking appropriate action to resolve and address service issues.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
- Acts up covering the Community Manager responsibilities’ in his or her absence ensuring work is organised and executed in line with Greystar expectations.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.




- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Plans and facilitates resident events and engaging competitions.

Knowledge and Qualifications

- Good level of general education.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
- Experience of successfully managing operations including P&L; responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert. Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [email protected] . For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/ .

📌 Assistant General Manager (Madrid)
🏢 Greystar (International)
📍 Madrid