Empresa: Cadena Hotelera

International hotel chain selects a vacancy of Blue Guide Hospitality in Algarve (Portugal). The competente is the first contact and facilitador for guests and meets the guests at eye level. DUTIES:

- Service-oriented, interactive guest communication and support at eye level
- Identification, implementation and follow-up of guests’ wishes
- Creation, organisation and execution of guest communities (e.g. group hotel tours) and special holiday experience for the guest
- Complaint management (registering, resolving, follow-up) to ensure high customer satisfaction, if appropriate in consultation with the BLUE Guide Manager
- Communicating updated guest information on hotel activities and offerings as well as cross marketing function for other TUI BLUE hotels
- Providing advice on excursions and passing on excursión tips; accompanying exclusive TUI BLUE excursions as well as sale/booking of excursions
- Supporting Info Group leaders
- Regular walking around hotel to check and ensure the that TUI BLUE brand elements and information are in place in the hotel




- Representation function with respect to TUI BLUE marketing characteristics and presentation/communication of the BLUE Guide function
- Multiplier for the TUI BLUE concept
- Supporting the BLUE Guide Manager in organising regular information exchanges and internal hotel department presentation for the BLUE Guides of the other departments to ensure they command full knowledge of the hotel offering
- Cooperation with the BLUE Guides and support in the identification and implementation of guest events
- Administration and updating guest data and profiles

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📌 Blue Guide Hospitality - ISLAS (A Coruña) (La Coruña)
🏢 Preferente.com
📍 La Coruña