The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions

- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and

providing feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team provide

an excellence service to our customers
- Define prioritizations in order to achieve our goals and organize the team

accordingly.
- Go outside the box and detect improvement areas in order to have more efficient

process and procedures

Requirements

-Have experience in Groups and Events handling and/or the Hotel Sector.
- Be a goal-driven,



determined person being able to meet deadlines and work well

under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once
- Cooperative and communicative attitude with co-workers, managers and

employees.
- Excellent communication skills and ability to lead and guide

- Organized and methodical person
- Critical thinker and problem-solving skills essential

Offered
- Commissions as a percentage of objectives.

-Ticket Restaurante.
- hybrid work model. Monday to Friday. Time slot 08:00-20:00h

📌 Coordinador/a Central Reservation Office Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid