About the Role: Position Purpose: The purpose of the Customer Office coordinator is to own the administrative side of account management for a regional portfolio within Pallecon Europe and to support account management more broadly. It involves quality execution of tasks, collaboration, teamwork and proactive communication on tasks status, both with customers and internal stakeholders.

The mission of the Customer Office coordinator is to provide timely and accurate resolution to administrative tasks, contributing to smooth processing of internal and external request impacting customer journey. By supporting customers and internal stakeholders such as Account Managers and customer facing colleagues, the team helps streamline processes, reduce friction, and ensure that day-to-day activities are completed timely, with precision and care. To ensure operational continuity and depending on business needs, this role may be required to provide backup or temporarily transition into one of the other CX roles.

Major/ Key Accountabilities: Customer interaction and administrative tasks execution (like masterdata, documentation,



manual billing, quality complaints, onboardings, dispute resolution), non-exhaustive list. Work closely with Account Managers and customer-facing teams to ensure smooth execution of internal processes. Act as a reliable support function to enable commercial teams to focus on customer engagement and growth.

Experience: 3-5 years Customer Service, Supply Chain

Skills & Knowledge: Brings a solution-focused approach and helps foster a collaborative, results-driven team culture Ability to communicate clearly and professionally with internal and external stakeholders

Excellent organisation, time management and prioritization skills Attention to detail, high level of accuracy Teamwork Flexibility Clear understanding of the impact of internal tasks to the customer experience and to the business growth

Good knowledge of MS Office (Excel, Word, PowerPoint) Experience working with Salesforce and SAP.

Languages: French, English and Spanish

📌 Coordinator Customer Office with English and French (Madrid)
🏢 CHEP ESPAÑA
📍 Madrid