Do you want to be part of one of the leading international providers of ticketing and live entertainment services? Do you like forward-looking challenges? Would you like to celebrate the fact that, thanks to your work, more than 300 million people can enjoy themselves every year?

CTS EVENTIM is the European leader in ticketing and live entertainment. Through our technology, more than 300 million tickets are sold every year for more than 200,000 events in more than 20 European countries and beyond. In Spain our online portal operates under the brand name "entradas.com".

Are you ready to build the future with us?

OVERVIEW

We are seeking an experienced Country Product Specialist to join our team. The ideal candidate will be the bridge between the central product team based in Germany and the Spanish business unit for the launch and management of our ticketing platform features and services while maintaining a focus on the customer experience and market needs.

You will work on product/project plans and requirement concepts. You will manage all the activities and resources allocated to the product as well as manage communication with the central German Product Team.

You will work closely with cross-functional teams set up locally or at the headquarters in Germany, including product management, marketing, sales, and customer success, to ensure successful product and feature launches that drive growth and profitability.

This role is focused on ensuring the local adaptation of CTS EVENTIM’s global ticketing platform to the Spanish market, acting as the main liaison between the central Product Team in Germany and the Spanish business unit.

WHAT YOU´LL DO:

- Act as the main point of contact for the central Product team and internal departments.
- Define and maintain local product requirements,



including business cases, functional and technical requirements, and presentations.
- Serve as the local product expert, maintaining up-to-date knowledge of product capabilities and features for both internal teams and the central Product team.
- Ensure the local adaptation of global features by coordinating with the central Product team and other country specialists to meet local market requirements.
- Work cross-functionally to manage project constraints and bottlenecks, escalate, when necessary, anticipate trade-offs, and balance business needs with technical limitations.
- Review client and tender requirements, validating the feasibility of requested solutions in collaboration with internal teams and the central Product team.
- Support Commercial and Operations by providing functional and technical expertise during customer engagements, tenders, and implementations.
- Act as the primary training liaison, receiving product updates from the central Product team and cascading knowledge to the local organization, including localization, translations, and market-specific adaptations.
- Organize and deliver internal training sessions on new products and features, including translating and distributing release notes and user documentation.
- Support Marketing, Commercial, and Operations in communicating new products and features to the market.
- Coordinate local product rollouts and client implementations,



ensuring successful adoption.
- Ensure the correct product configuration and a high-quality user experience across both B2B and B2C products, working closely with Marketing and Operations where appropriate.

WHAT WE EXPECT TO FIND IN YOU:

- Proven track record in a similar role, ideally within the ticketing industry, retail and distribution networks, or live entertainment sectors (theatre, exhibitions, cultural institutions, or visitor attractions). Experience with ticketing software is highly desirable.
- Bachelor's degree in business management, engineering, digital marketing, computer science or related field.
- Ability to translate business needs into product requirements.
- Understanding of agile product management.
- Ability to communicate technical issues and features to a non-technical audience.
- Analytical and problem-solving skills.
- Basic business theory knowledge to communicate cross-functionally between local stakeholders and management and provide best-in-class business cases for product development requirements.
- Excellent communication skills.
- Team player.
- Fluency in both Spanish and English (written and spoken).

WHAT WE OFFER:

- Be part of a team passionate about live entertainment, technology, e-commerce, and innovation.
- Enjoy adaptable work hours, with flexible entry and exit times, summer intensive schedule, and reduced hours every Friday throughout the year.
- Hybrid work model: you'll have the opportunity to work from home 3 days a week.
- Access training plans to boost your professional development.
- Chance to get free tickets to live events.
- Free coffee and fruit in the office to keep you energized.
- Restaurant ticket benefits.
- Medical + Dental insurance.

📌 Country Product Specialist (Madrid)
🏢 Eventim España
📍 Madrid