This role owns the integral Customer Advocacy STRATEGY. Defines vision, roadmap, governance, and scalability frameworks. This role owns the global Customer Advocacy STRATEGY. Define funnel stages, criteria, and conversion targets Set content priorities and editorial themes Define quality standards and brand guidelines Approve editorial direction and content taxonomy Sharepoint Strategy Set governance for content lifecycle Partner with Sales leadership to embed advocacy into sales motions Present business impact to senior stakeholders Establish Advocacy Council and governance model Manage contract worker oversight and performance Set quality standards for agency deliverables Master's degree in Business or related field ~8+ years in customer advocacy, customer success, or related field ~ Track record of building and scaling advocacy programs ~ Proficiency in CRM systems (Salesforce, MS Dynamics) ~ Power BI or similar reporting tools Project Management Professional (PMP)



Proven ability to influence senior stakeholders and drive cross-functional alignment Deep understanding of customer advocacy as a business growth lever Data-driven mindset with focus on measurable outcomes Experience designing lifecycle advocacy motions across the customer journey Experience driving standardisation and scalability of global programmes Digital Fluency Impacts large functions and leads large, cross-division functional teams or projects.

Job Business Planning Schedule

Full time Shift No shift premium (Spain) Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

📌 Customer Advocacy Program Manager (San Cugat del Vallés)
🏢 HP
📍 San Cugat del Vallés